I used to see this as a job

Now it's a real experience

Always engaging

We're proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019!

Join our amazing Customer Advisor teams in Doncaster!

Salary between £19,620 - £22,628 - (includes 9% pension contribution)

Say those 2 words 'Call Centre' and we know what you're thinking, cramped and dull office, impersonal spaces and bored staff. Believe us, that is not what our Doncaster centre looks and feels like!

Our Doncaster office, also known as 'The Mere', first opened in 2003 and now has well over 850 people working in the open plan, modern and bright environment.

So far it sounds like a standard place to work, yet it's the small things that make it feel like a different place to work and really bring our values to life. We have free Wi-Fi, on site - parking, numerous breakout areas where you can sit back, read, relax, enjoy a chat or just get away from the monitor for a while. Most importantly we have staff kitchens where you can get free tea, coffee and filtered water.

Plus, we have an awesome staff restaurant that serves breakfast and lunch and Ryan makes the best homemade fajitas most Wednesdays!

Meet our Doncaster team


I've worked here for over 9 years

Travels from Sheffield (35 - 40 minutes)

The family unit we have here at The Mere is indescribable. You think you are going to be here for six months, but the people suck you in and you make so many great friends here. There's something about the people hired to work here, you connect with them.


I've worked here since 2003 and left for a short break in 2010. Nothing could keep me away and I came back in 2011!

Travels from Sheffield (40 - 50 minutes, depending on traffic

You are valued as a person here, they take your personal circumstances into account, there are opportunities to progress if you want to and if you put in the effort to do so. Your hard work is noticed, and you get recognition for it.

Come and have a look around, everyone that does, always comments about how friendly and happy everyone looks. It's a nice environment to work in, plenty of light and laughter

The role

Salary between £19,620 - £22,628 - (includes 9% pension contribution)

While we are looking for Customer Advisors to join the team and we offer a great salary and awesome benefits (you can really save money), it is our unique diversity and culture we can offer, that is unlike any other insurance company or call centre you've ever seen. Read the full Job description on our careers website

Don't just take our word for it, see what 'Life at DLG' is all about on our social pages or let our colleagues answer your questions on our discussion hub.


Direct Line Group are an equal opportunity employer who value diversity. We recognise and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

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