Customer Development Specialist

Job Title: Customer Development Executive

Location / Region: Hounslow & Surrounding areas

Industry: Convenience

Contract Type: Permanent, Full time

Working Pattern: Monday-Friday (No Weekend Working)

Salary / Rate: £32,000 basic + 20% Bonus

Other Benefits: Company Vehicle + Fuel Card

The role at a glance

We’re recruiting an enthusiastic Customer Development Executive to represent Carlsberg Britvic across Hounslow and surrounding areas. You’ll build strong relationships key decision-makers in store, secure additional displays, increase distribution and drive sales and visibility for their well‑established product range.

This role is ideal for someone with field sales or direct selling experience who enjoys autonomy, building relationships and delivering results in a fast‑paced retail environment. This is a great opportunity to represent a leading brand and work with a range of well-known products. Not only does this opportunity give you a wide range of experiences, but you’ll also have continuous support from colleagues, fantastic career growth opportunities and excellent perks.

About Us

McCurrach is part of Avidity Group Ltd, the parent company of a group of sales and marketing agencies (McCurrach, Standout, Wave, Thumbprint & Zing).

We increase sales at the point of purchase. We are a leading field sales and marketing agency that helps brands sell more through a multi-faceted approach. We work with household names across various industries and are dedicated to delivering an outstanding service and optimising results.

Be yourself and grow, have your voice heard, and develop your career with flexible working policies and an abundance of opportunity with a sustainable, forward-thinking agency.

About Carlsberg Britvic Team

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

In this role as Customer Development Executive, you will help grow Carlsberg Britvic market share within your defined territory. Working as part of a successful team, you will drive sales of our fantastic portfolio of Beers, Ciders and Soft Drinks by maximising brand availability and visibility in Symbol and Independent stores.

This is a unique opportunity to join this exciting partnership, where we will equip you with the necessary tools, training, and support to succeed.

What You’ll Be Doing

Working with a Regional Sales Manager, and selling our amazing Soft Drinks and Beers portfolio, you will be responsible for making face-to-face contact with Convenience (Symbol & Independent) retailers, establishing and retaining new business opportunities, and delivering a business plan for your territory focused on maximising sales opportunities.

If you bring the energy and passion, we will support and develop you to:

• Partner with our customers by building outstanding relationships in convenience stores, understanding retailer’s needs, their local consumers, and executing solutions.
• Adopt a full category based selling approach to growing and developing every outlet you work with for the benefit of both the retail outlet and Carlsberg Britvic.
• Create a winning territory business plan and take a business development approach in your territory to grow sales and market share.
• Use data and evidence-based retailer successes to drive best practice in your territory, region, and across the team.
• Develop a growth mindset and adaptable approach that demonstrates an ability to offer alternative approaches to tackling challenges and winning over your stores.

What We’re Looking For

We are ideally looking for a candidate who has the following skills and experience, but if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply you might be just the right person for our team.

You’ll need:

• You are a fun, passionate, driven, and target-orientated team player who can bring brands to life!
• Your entrepreneurial style means that you thrive on being the key contact for customers, driving new business, and maintaining sustainable relationships.
• You are eager to win, advocating our brands and putting consumers at the heart of what we do and sell.
• Strong communication, presentation, and interpersonal skills will be key to your success in this role.
• Good administration, organisational and planning skills, commercially astute with great negotiation techniques.
• Self-motivated & IT and Social Media literate.
• Strong and Resilient with the personal energy and will to act at pace.
• Participating as part of a team in a proactive manner.
• Full valid manual driving licence, eligibility to work in the UK and live within a 60-minute commute from the location of the role all essential.

Nice to Have:

• Experience working in Convenience or FMCG.
• Merchandising or POS execution experience
• Direct selling skills

What You’ll Get in Return – Benefits and Perks

At McCurrach, we recognise that people are the key to our success. That’s why our benefits package is designed to offer continuous support, learning and development opportunities delivered by our in-house L&D team, support your wellbeing and work-life balance.

Our competitive benefits package includes:

• Competitive salary and remuneration: annual pay reviews, performance bonuses and early pay access
• Transport: Company vehicle and fuel card
• Flexible working policies: SMART working options for all staff members
• Flexible annual leave entitlement: 23 days paid holiday + bank holidays (increasing with length of service) and the option to purchase 5 additional annual leave days
• Family friendly policies: enhanced sick pay, maternity/paternity leave, carers leave and parental leave
• Health and Wellbeing: Employee assistance programme, including 8 face-to-face counselling sessions, wellness taskforce, community of mental health first aiders and wellness workshops
• Learning and development: PDR objectives, mentorship, career development plans, access to internal vacancies across all our Group Agencies
• Additional perks: discounted private healthcare, retail discounts, daily lunch allowance and life assurance

What Happens Next

• First step is to apply via our iCIMS page in just a few minutes (click the apply button!)
• Your application will be reviewed by our recruitment team
• If your application is a good match, you’ll initially have a short call with a member of our Avidity Group Recruitment Team. If unsuccessful, you’ll only receive an email informing you at this stage, but don’t worry, we’ll keep your details on file in line with our data protection policy and you may be contacted about future roles!
• The next stage is a short interview with the hiring manager
• You’ll then be given quick feedback and next steps (if applicable)

If you’re looking for more information on the role, contact our recruitment team on [email protected] referencing the job title and ID number, and a member of our team will get back to you shortly.

We have a fantastic track record of retaining colleagues and redeploying them into our other brand teams across Avidity Group. We are always looking for talented individuals to join our group of agencies. If this role isn’t the right fit for you, submit your CV for general consideration.

Our Commitment to Diversity, Equity and Inclusion

Feel empowered to be your best and authentic self in a safe and supportive working environment. Our colleagues come from a variety of backgrounds, education, experience levels, age groups, religions and ethnicities. We’re committed to inclusive and blind recruitment practices, providing forward thinking policies e.g. transgender and Ramadan polices, and celebrating diversity through engagement sessions for key events e.g. Pride, International Women’s Day and Black History Month.

Discover What It’s Like to Work for Us

A place where you can be yourself and grow. Our aim is simple - to create a workplace that allows you to be your authentic self, in an environment that supports your wellbeing and development. Build a career that works alongside your lifestyle, allowing you to achieve a healthy work-life balance.

Learn more about our culture and what it’s like to be a member of our team: Join an award-winning sales and marketing team.

Read more about our commitment to our colleagues here.